When purchasing a new mattress, the conditions of the warranty should be one of your primary considerations. Warranties are designed to protect consumers against product defects. How long is the warranty valid? What are the prorated and non-prorated terms? Some customers may remark that mattress warranties are never honored, and there is no point. Others don’t even realize that mattresses come with warranties! We’ll provide some basic information about what warranties are and what they are designed to do.
What does a warranty cover?
A mattress warranty covers physical defects in a mattress and the specifics will depend on the mattress/manufacturer. You’ll want to address any questions with the store first, then go to the manufacturer. The most common problem is sagging. If a mattress sags beyond a certain threshold when nobody is on it, that is a warranty issue. This threshold is 1.5 inches for most manufacturers, though it’s 3/4th of an inch for others. This sag is usually measured by putting a string or other straight line across the surface of the mattress, and then measuring from the string to the bottom of the sag with a ruler. Mattress warranties also usually cover coils breaking or popping out of the side, the foams up top bunching up, the seams coming out of the mattress, the boxspring breaking, or any other physical defect.
What does a warranty not cover?
Mattress warranties do NOT cover against comfort issues. If your mattress feels a bit lumpy, or it doesn’t support you properly, or it causes pressure to your body, you are out of luck. This is one reason some people claim that warranties aren’t honored. Warranties only cover structural problems, not a product that doesn’t maintain its comfort over time.
What can void the warranty?
Stains – If a mattress is stained, the warranty is void. This even goes for problems in which the stain obviously didn’t cause the sag.
Removing the law tag – The law tag is the tag on the back of the mattress that says “do not remove under penalty of law.” The “law” part only refers to the mattress retailer and manufacturer. The end-user is free to remove it whenever he or she wants, but this voids the warranty. There is no proof it’s the same mattress that you ordered.
Improper support – You need proper support under your mattress. The most common is the matching box spring on top of a metal frame with a center support bar. Using an old boxspring will almost always void the warranty. Depending on the manufacturer, so will placing your mattress on the floor. If you don’t want a new boxspring, consider getting a platform bed with either a solid surface or slats which are very close together. If you use a frame, be sure that it has a center support bar with at least one leg going from the bar to the ground.
Remember, you’ll want to properly take care of your mattress not only for the warranty but also to protect your investment.Be sure to keep it properly supported by the correct frame or platform bed as well as protected with a mattress cover. BoxDrop Corpus Christi offers all of these items in their inventory and more at prices that will surely fit into your budget. Call us at (361) 876-4445 to set up a consultation with our friendly staff located at 1251 Nile Drive, Corpus Christi, Texas and let us get you on your way to your best night’s sleep yet.